Frequently Asked Questions
What time and where do your tours start?
The start time is up to you, and all of our tours include collection and return to your central Istanbul hotel (or other central Istanbul location). In the case of collection from tram stations in central Istanbul (e.g Anadolu continent), there is a surcharge of 20 euros, and if you wish to be collected from outside central Istanbul, please contact us for pricing. We recommend an early start for a full day tour of 7 hours or more and you can visit our Chauffeur Service page if you would like an exclusive transport option.
Will we get out of the car to see places of historic importance, take photos etc...?
Yes! Your tour guide will lead you through some of Istanbul and Turkey’s most fascinating historic sites, as well as take you to see some of the city’s most beautiful panoramic vistas.
Can I tour on Sundays or is everything closed?
All of Istanbul’s main sites are open on Sunday and you will have the added advantage of the city’s busy financial centre being much quieter than on weekdays.
The Grand Bazaar is closed on Sundays, however, and if you wish to visit Istanbul’s cathedrals and abbeys, weekdays tend to be better.
If you plan on touring outside of Istanbul, almost all of the historic destinations we cover on our Istanbul day tours are open on Sunday.
Lunch and entrance fees?
Lunch and entrance fees to major sites are included on our tours. An indication of admission fees which may not be included are detailed below. These are standard adult rates (concessions apply for children/students/elderly and families).
TOPKAPI PALACE: 40.00 Turkish Lira / + Harem is 15.00 Turkish Lira
HAGIA SOPHIA: 40.00 Turkish Lira
BASILICA CISTERN (UNDERGROUND CISTERN) : 20.00 Turkish Lira
ARCHAEOLOGY MUSEUM: 20.00 Turkish Lira
CHORA MUSEUM: 30.00 Turkish Lira
MINIATURK MUSEUM: 15.00 Turkish Lira
PANORAMA 1453: 10.00 Turkish Lira
DOLMABAHCE PALACE: 40.00 Turkish Lira
BEYLERBEYI PALACE: 30.00 Turkish Lira
MAIDEN’S TOWER: 20.00 Turkish Lira (Boat service)
GALATA TOWER: 18.50 Turkish Lira
Lunch is usually in a good local pub or restaurant that our guide will recommend, depending on your location at lunchtime.
Can I extend my tour?
Yes, if you want to extend your tour then you can make a request with your guide. Extensions are subject to availability and in high season we ask that you let us know as early as possible. The hourly extension rates are:
Up to 2 people: 70 euro
Up to 4 people: 70 euro
Up to 6 people: 70 euro
Up to 11 people: 120 euro
Can you book hotels for me?
Yes, we are happy to book hotels for you if they are booked in conjunction with one of our overnight tours. For overnight tours, we typically recommend historic inns and 4 or 5-star country house hotels, rather than hotel chains. Please advise us of your preference, the type and number of rooms you need and your budget. You can also book any of our recommended Istanbul apart hotel directly.
Can I share a tour with another group?
Yes, all of our tours are offered as private tours or as a shared group tour.
How much do Language Guides Cost?
There is an additional charge of 20 euros per half day and 40 euros per full day for a German, French, Italian or Spanish speaking guide. All other languages (including Russian, Japanese and Chinese) have a surcharge of 40 euros for up to 4 hours, 60 euros for 5 to 9 hours and 10 euros extra per hour thereafter.
Can I customise my tour?
Yes, your guide will be happy to design your tour around your specific interests and preferred pace, creating a fully customised tour.
How much notice is needed for a tour?
We recommend you advise us a few days in advance, particularly if you plan to do a series of day tours, overnight tours, special interest tours, a large group tour, a foreign language tour, or tours during the height of the season.
What is the cancellation policy?
To learn about our cancellation policy, please read our Terms and Conditions.
What vehicles do you provide?
All our saloon cars and people carriers are modern, comfortable and air-conditioned. For groups over 7 passengers, we provide chauffeur-driven and air-conditioned Mercedes minibuses and executive coaches.
Medium: 1-2 passengers (e.g. Volkswagen Transporter)
Large: 1-4 passengers (e.g. Volkswagen Transporter)
People Carrier: 1-6 passengers (e.g. Mercedes Vito, Volkswagen Transporter)
Deluxe vehicles: 1-4 passengers (e.g. BMW 3 series, Mercedes E Class or leather seat)
Minibuses: 1-15 passengers
We have experience taking many clients on tour who use foldable wheelchairs. Please contact us for tours with good wheelchair access.
Other Turkey Cities
Is our Guide's gratuity included?
No, gratuities are at your discretion. If you are happy with your guide, a gratuity (usually between 10% to 15% of the tour cost) is much appreciated.